Summary

Multinational manufacturer of industrial equipment with headquarters in Chicago and plants across North America and Europe. Existing customer since 2024 on a limited deployment for supply chain workflow. Strong product fit but slow internal expansion due to decentralized IT governance.

Key Contacts

• Klaus Bauer — Global VP Operations, executive sponsor. Based in Munich. Strong believer in the platform but constrained by regional IT autonomy.
• Jennifer Walsh — NA IT Director. Controls North America deployment decisions. Generally supportive but resource-constrained.
• Raj Mehta — Procurement VP. Centralized procurement function; prefers multi-year enterprise agreements.

Notes

• Current deployment covers 2 of 11 plants. Expansion proposal for 4 more plants submitted in January.
• European expansion blocked on GDPR data residency question — legal review in progress.
• Upsell into quality management workflows identified as a natural expansion vector.